Frequently asked questions
Where did the idea come from?
Moment to Paws was born out of our founder, Kate’s, passion for four legged friends and a recognition of the positive impact that dogs can have on our lives and we can have on theirs. Having worked in senior leadership positions, Kate’s first hand experience of the extreme pressure and stress we are all under, along with the increasing number of people suffering with mental health conditions, inspired her to take action.
From working in a dog friendly office, the benefits of being around dogs became abundantly clear; benefits that Kate recognised as akin to many wellbeing strategies being discussed within the workplace.
As the idea started to form, Kate set about research and was overwhelmed by the vast amount of scientific evidence proving the case for dog therapy. What started as a crazy idea actually started to make a lot of sense – for individuals, workplaces and for helping owners to socialise their dogs in a positive environment.
And from there, Moment to Paws was born!
Where are you based?
Moment to Paws are currently working with individuals and organisations around Leeds, Bradford, York, Harrogate and everywhere in between!
Are you insured?
Yes, we have public liability insurance, as well as insurance for our dogs and can happily provide documentation if required.
What qualifications do you have?
Take a look at our About Us page for details about our qualifications.
The welfare of the dogs we work with is our number one priority and they will always come first. Our vast experience of working with dogs, along with training in canine care and behaviour means we can quickly spot any signs of stress or anxiety.
However, with all the attention, cuddles and play, you’ll soon see that our dogs reap the benefits just as much you will!
Do you own the dogs?
We work with both our own dogs, as well as a number of approved dog owners. The wellbeing and happiness of the dogs we work with is our number one priority and we only work with dog owners who share the same values as us. If you’re a dog owner looking to socialise your dog in a safe and loving environment, please visit this page which explains the benefits, requirements and process.
Are the dogs trained?
Yes! We love to work with different characters and personalities, but it’s important that all the dogs we work with are trained to understand basic commands. Before becoming a fully fledged member of Moment to Paws, every dog is assessed using the Canine Behavioral Assessment & Research Questionnaire (C-BARQ) which assesses how they respond to common events, situations and stimuli in their environment. We also spend a lot of time with each dog prior to them coming on board to ensure that they are comfortable being around us and during this phase, behaviour is further assessed.
How can you be sure the dogs won’t inflict injury?
The early experiences of a dog are so important to help puppies develop into well rounded and sociable adults. If a stimulus has prompted a dog to react with aggression in the past and this resulted in a positive outcome (for example the stimulus went away), a dog is more likely to use this type of behaviour again when experiencing a stressful situation.
At Moment to Paws, we invest a great deal of time in getting to know every detail about the dogs we work with and if we get the slightest indication that working with us could create any stress or anxiety for a dog, we unfortunately will have to decline the application.
We also work to a one to four Moment to Paws staff member to dog ratio at any session and our training in canine care and behaviour means that we can easily pick up on any signs of stress or anxiety.
We know this sounds a lot but it’s absolutely vital that the dogs we work with are happy and relaxed in your company to ensure we keep you safe.
How do you ensure the welfare of the dogs is looked after?
The welfare of our dogs is of paramount importance and if there’s any evidence either indicated through our behavioural assessment or witnessed during our ‘getting to know’ phase that joining Moment to Paws will cause any stress or anxiety, we will unfortunately decline the application.
We also carry out visual checks on all dogs to ensure they are physically fit and well and all dog owners will have to provide vaccination certificates and evidence that their dogs are regularly treated for worms and fleas.
Prior to running a Moment to Paws session in your workplace or offsite location, we will work with you to plan a programme which ensures our dogs have rest and comfort breaks.
How old are the dogs?
Our dogs range in age from one year upwards. As long as they continue to enjoy being socialised, they are always welcome to join us at Moment to Paws.
How many dogs come to an event?
This depends on many factors such as the type of session you are looking to run with us, along with how many employees you have. Simply fill in a booking request and we’ll work with you to plan a session which will meet your objectives.
We have an employee with an allergy to pet hair, can we still work with Moment to Paws?
We have an allergy approved air purifier which comes with us to our sessions and captures 99.97% of allergens including pet dander. We will work with your office space to make sure that we contain the session to a specific area in order to avoid transmitting pet dander to wider areas.
Is it hygienic to have dogs in the workplace?
All of our dogs are well trained and we are meticulous in planning comfort breaks to help to avoid any ‘little accidents’. We only work with dog owners who share the same values as us and that means dogs are always well groomed and clean. We bring along clean towels to every event, along with lint rollers to ensure your employees leave looking as fresh as they came in!
What breeds of dogs do you work with?
We work with a diverse bunch and don’t discriminate against any breed of dog!
What if people don't like or are scared of dogs?
We understand that not all people are as crazy about dogs as we are and that’s okay! We will happily work with you to ensure that those who would prefer to stay away don’t come into contact with our dogs. Equally, we’d love to talk to anyone who has a fear to see if there’s any way we can help – dog therapy is so powerful and we want to share this as widely as possible.
I'm not sure what service is best for my workplace?
That’s absolutely fine, we’d love to work with you to advise on which Moment to Paws service would best meet your aims and objectives. Please fill in a contact form and we will be in touch.
Can I hold an event outside?
Outdoor events are possible but are weather dependent and we will need to work with you to ensure there is an enclosed, safe place for our dogs.
How much will it cost?
We aim to make dog therapy accessible to all. Please visit the individual service pages for further information on pricing or fill in an enquiry form and we will be in touch to discuss the different options available.
How much space do you need?
Again, this depends on which Moment to Paws you decide to work with us on. 121 sessions can be conducted in relatively small meeting rooms as most of our therapy dogs will very happily sit by your side and enjoy the attention. The space required for events depends on the scale – we’ve run events in company boardrooms, communal spaces and even reception areas.
Can we work with you on a more regular basis?
Yes we’d be very happy to work with you on an ongoing wellbeing plan. This might be a combination of 121 and group events or you might want to hold regular feedback sessions. Contact us for further information.
Do the dogs get a break?
Absolutely! We plan everything to be in the best interest of our dogs so we schedule in regular breaks during the day. Although a lot of our dogs would love to come to a Moment to Paws event everyday, we will always ensure that they have time off during the week.
New manager training
Who runs the new manager programme?
Kate Bolland, our founder, runs the new manager programme. Kate’s experience of managing people began in her mid 20s. Fast forward the clock 5+ years and she was leading a commercial team responsible for managing and growing a multi million pound portfolio.
During this time, she attended management training courses, completed her ILM in Leadership & Management and gained a lot of experience through trial and error. But the biggest positive shift in her approach to management and the results she achieved with her team came when she started to work on my inner self; my mindset, my self awareness and my emotional intelligence.
Since then, she has developed a passion for continuously developing her own knowledge and skills to be able to help others successfully transition from their specialist role into a management role. And in 2020 she successfully achieved Master NLP Practitioner status, evidencing her effective coaching skills in guiding people to reach their full potential.
Why do you include dogs in your management training?
We understand that your investment has to deliver quick, effective and lasting results. People may come to Kate straight from another meeting, they likely have a task list as long as their arm and they have a million and one things on their mind. Just as they’re finally starting to relax into their session, it’s over!
Incorporating a dog into the session is shown to immediately bring people into the present moment ensuring we get the most of our time together as well as helping to:
- Release endorphins; making people more conducive to ‘aha’ moments
- Lower stress and anxiety; creating an environment in which you thrive
- Provide an external subject to focus on; making it easier to have open conversation about ourselves
- Increase our ability to establish quick rapport; so we can focus on what’s important
- Increase focus and attention; helping people to achieve their goals
- Provide comfort; for those inevitable moments of release
- Remove brain fog; allowing people to think more clearly, without the background noise
- Break tension; to help remove those roadblocks
Can you run the new manager programme without a canine assistant?
As you can see from the list above, the benefits dogs bring to the learning experience are vast. Therefore we always recommend including a dog assistant in every session – whether in an active or passive role – wherever possible. That said, we do recognise that not everyone will be comfortable in the presence of a dog. In these cases, Kate will happily run the new manager programme without a canine assistant. To help people to free their mind, boost endorphins and create focus, we still encourage movement in every session so will always suggest that we take a short walk at the start of the training where we reflect on the previous month.
As a manager of people managers, what feedback will I receive?
New manager coaching involves elements of confidentiality to ensure that trust and rapport are built and maintained. We therefore recommend holding quarterly meetings with yourself and the new manager, where we will discuss progress and further development requirements.
I’d like to run the training programme in less than 12 months, is this possible?
Yes, we can provide more intensive training in order to deliver the programme in less than 12 months if required.
I think my dog would make a great workplace therapist. How do I sign them up?
Great news, we can’t wait to meet them! As you’ll appreciate, we need to put the welfare of your dog at the forefront of Moment to Paws and as such, we still need to go through a number of checks to ensure Moment to Paws is right for them. To get started, please complete our short application form
My dog is already PAT registered. Can they become a workplace therapist too? Do I still need to apply?
Yes absolutely, we’d love to have their skills on board! Please complete our short application form to register your interest and we will be in touch to discuss the next steps.
How many events per week will my dog be at?
We limit the number of therapy sessions per dog to two per week.
Can I come to the workplace events with you?
If you would like to join your dog at a workplace event, we would be happy to have you on board. We pride ourselves on our expertise and professionalism so there will be some training requirements prior to joining.
How long are the events?
This really varies depending on the service that a company chooses, the size of the organisation and any bespoke needs. However rest assured that we always put the welfare of our dogs first meaning there are regular scheduled breaks, as well as a safe area for dogs to go to if they require some time out.
Does it matter where I’m based?
Yes, we currently work with dog owners based less than 10 miles from LS23.